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Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com
Client Order Specialists perform a pivotal role in conducting Thomson Reuters' business by having primary responsibility for the raising of sales orders, preparation of Customer contracts, progression of orders through fulfillment and billing. Sited with the sales teams and supporting a defined list of Thomson Reuters' Customers, the Client Order Specialists work in teams of 3-7, using around six different order processing and billing systems. They are provided with more than 60 defined policies and procedures to operate and apply and process orders for over 1,800 price list items. These change frequently so strong analytical skills and a highly adaptable approach are required. Client Order Specialists have primary hands-on responsibility for ensuring that our sales orders, Customer contracts and billing are timely, accurate and comply with Thomson Reuters' Revenue Recognition control policies. Compliance with these policies is externally audited for regulatory reporting. On average, each Client Order Specialist is responsible for processing around 300 orders, 150 contracts and 900 invoices per year and providing overall support to a Customer base of around $8 Million per year. - Raises and inputs all aspects of Customer orders, including products, pricing and contract terms to ensure conformance with company policy while maintaining a high level of customer satisfaction and responsiveness.
- Accurately produces Customer contracts.
- In accordance with Customer contracts, initiates actions such as raising of entitlements requests to ensure Customer orders are fulfilled accurately and efficiently, including Customer verification of order completion.
- Prepares, maintains and performs all necessary billing cycle activities to deliver accurate and effective billing. This includes both one-off and recurring invoicing as well as credit notes. Performing month end checks and controls for ledgers to ensure billing is accurate.
- Provides central point of ownership for Customer ordering. Manages a variety of internal and Customer queries and escalations relating to Customer spend, contractual liabilities, billing, entitlements and sales reporting.
- Regularly runs order progress and control reports. Takes appropriate and timely follow up actions to ensure that orders are progressed efficiently.
MUST HAVE - Client Focussed - focus on exceeding client expectations.
- Commercial Thinking - focus on revenue maximisation.
- Communication Skills - strong written & verbal communication skills. Ability to tailor messages to suit the audience.
- Interpersonal Skills - creates strong professional relationships by developing rapport, creating trust and respect.
- Results Focussed - ability to consistently meet deadlines and targets whilst ensuring that the quality of output is high.
- Personal Effectiveness - ability to prioritise quickly and focus on what is important.
- Team Orientation - sees deliverables as part of a team effort and successes as part of overall team achievement
- Managing Across Boundaries - works in a unified, co-ordinated way across teams, departments, territories & regions.
- Change Oriented - adaptable, flexible & open to change.
- Problem Solving - takes ownership and drives the resolution of issues, irrespective of who caused the issue.
- Compliance Aware - ensures that compliance processes & policies are adhered to.
- Technical Skills - understands financial concepts, familiar with general order processing & billing principles.
- System Skills - fully proficient using the Microsoft Office suite of applications, in particular Word & Excel
DESIRABLE - Relevant tertiary qualification.
- Previous experience in a billing or order processing role.
- Previous involvement in audits & compliance reviews
- Previous experience using Peoplesoft as a billing system
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
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