Treasury Services Client Access provides clients worldwide with access to the firm's treasury management transaction and information services, through Internet, PC Workstation, and direct data transmission channels. The organization has responsibility for Channel Management, Program, Project and Release Management, Product Management, User Acceptance Testing, Business and Financial Management and Client Experience for these channels. Client Access is comprised of approximately 80 professionals globally, with hub locations in New York, Chicago, Tampa, London, Singapore and Hong Kong. The Client Experience Team is responsible for the design & usability of all client-facing product interfaces/GUI's, product content & user documentation, marketing & client communications, and the quality of the overall client experience across all touch points. The Client Experience User Interface Designer is the responsible for the design of the JPMorgan ACCESS interface. They work closely with Market Research, Product Managers, Business Systems Analysts and Developers to translate customer and business requirements and use cases into a customer-centric online experience, including the overall site structure and organization and page-level interaction/information definition. They translate ACCESS style standards into page designs that provide the customer with a consistent and easy-to-use experience that supports the JPMorgan brand. They collaborate with Content Managers to define content needs and incorporate provided content into the site/page designs and UI Spec. They collaborate with the User Interface Developer to produce prototypes to test and validate design decisions with internal and external (customers) stakeholders. Finally, they collaborate with IT to translate the page designs into a functional specification, provide oversight to ensure that developed pages reflect the fidelity of the design, and support QA and UAT efforts to ensure the overall quality of the implemented online experience. Role Specific ResponsibilitiesUser Interface Design (70%) Review market and competitive intelligence, business drivers, needs and strategies with business and technology partners to understand implications for existing or new interfaces; ensure customer point of view is represented in business, interface and technology decision making Participate in various customer research efforts to define customer-driven interface requirements Ability to produce site maps, user flows, wireframes, page layouts and functional specification deliverables for hand-off to technology. Ability to provide guidance to Content Managers to define and develop content to support customers' online interactions Perform prototype testing to validate interface designs with end-users Proactively identify opportunities to improve the site usability and the overall quality of the site design, organization and structure Maintain a complete, updated site inventory: site map, page library, screenshots, etc. Develop and uphold user interface and site design guidelines to support site evolution and redesigns Contribute a business and process perspective during the database and information flow design reviews. Identify and communicate potential implications associated with proposed interface designs, to Product Management, Technology, Service and Business Leadership - and suggest ways to effectively manage those implications. Provide guidance to ensure effective translation of user interface designs during technical implementation. Support Quality Assurance (QA) and User Acceptance Testing (UAT): test participant, issue identification and resolution. Knowledge Sharing / Management (10%) Participate in cross-Line of Business knowledge sharing Support knowledge sharing within the business and IT organizations Proactively share successful User Interface processes and best practices within/among project teams Champion customer-centricity, usability and ease-of use and promote consistency of the customer experience within the online and across various customer communication channels. Business Partnership (10%) Establish strong working relationships with Product Management, Client Service, Sales and Technology team members Project and People Management (10%) Manage individual workload and deliver to agreed upon project milestones Work effectively within team to identify and resolve issues Identify/mitigate risks to delivering solution on time Communicate effectively with both technical and non-technical individuals at all levels
Qualifications Key Position Statistics 5 years experience in web application design and production 3 years experience in user research and usability testing Ability to manage a staff of 1-2 individuals
Knowledge and Skills Requirements College degree in Interaction or Interface design, or comparable professional experience required Strong visual design sense, familiarity with branding standards. Ability to translate customer and business requirements into effective User Interface Designs. In-depth knowledge of User Interface Design, best practices and industry standards Ability to develop and translate design guidelines and standards. Knowledge of the Internet, Internet technologies, web development processes, best practices and tools, and web production In-depth knowledge of user/customer-centered design and development approaches Familiarity with end-user prototype and usability testing Knowledge of site design/delivery to an international market place Familiarity with financial reporting, transactional or e-commerce interface design required, experience with financial services preferred. Working knowledge of Content Management system capabilities and database technologies Excellent written and oral communication skills in the English language (English is the primary language used in business and project communications) JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
